Cybex

Balios S Lux 2 Stroller

I would like to write a formal complaint against your customer service as my package was returned when it was not even attempted delivery. Upon so many messages to your customer service, they made excuses and told me that they do not even know what is the reason why FedEx returned the package I have actually been on the phone with FedEx for the past couple of days especially on the day when the package was supposed to be delivered on Friday and Saturday I kept calling FedEx and they informed me that the package is there but they're not able to deliver it because CYBEX themselves or the shipper which is you CYBEX tag the delivery for return as you can see on the tracking information it even says the delivery was not done or not possible because the shipper Requested a return.

That is very bad customer service as I have not requested a return if you read back and all of my messages to your customer service all I asked was an update on when my package will arrive because my flight is on January 2, and that I will be rebooking my flight if the stroller will not arrive on time and a customer service personnel name Camille, as it says in the email, just replied by telling me that she will process the return of my package. Right away I emailed her back and said please do not process the return of my package because I did not even request a return. I am only asking for an update if where the package is at because the tracking information was not updated. It was actually before the package arrived at FedEx that I even informed them to not do a return because I am waiting for my package and I have rebooked my flight to january 10.

How can you process a return of a package that was never delivered and how come your customer service even told me that the package might not have been delivered because there was no one at the delivery address or there was no one to sign for the delivery how can that be when I was just there at my house and I was even contacting FedEx the whole time so do not make reasons That are not true. Please give me a good reason why this was returned. Was it a mistake on your end with one of your customer service personnel, instead of making it my fault there is proof that the package was returned due to you, tagging it for return before it was even tried for delivery. I have a video audio call with my conversation with FedEx, and they specifically said that only the shipper can tag it for return if it was not even delivered. There is also proof with the tracking information that it was not attempted delivery because the shipper or CYBEX tagged it for return.

If this is a mistake on your end, I need you to tell me the truth. Do not make it. FedEx fault or my fault because I have been contacting them the whole time especially when the package was already in FedEx Anaheim, which is very near my house I was willing to pick it up, but they were not able to release the package because you informed them to target for return And we were not able to contact you because it was already the weekend. You apparently tagged it for return on Friday.

So now you're only solution is for me to re-order the package but no way will I re-order if I do not receive my full refund and what compensation can you give me for this hassle? I even rebook my flight and spent a lot of money just to rebook my flight so I can bring the stroller to my wife who is about to give birth in a couple months. And in the end, you just returned it without my consent how can that be when the package was already fully paid?

Now the package is already in route going back to your factory in Tennessee so now I am waiting for my return so once the money is returned, I expect 100% full refund because none of this was my fault and it was not the fault of FedEx as well it was a fault of some customer service personnel. I am not sure if it's her, but she was the one who replied to me through email saying that she will tag the package forward her. I have a screenshot for proof her name is Camille.

I hope that in the future, I will not have this problem again so that I may re-order a stroller and probably now have it shipped through boat, which will take about a couple months, which is such a hassle when I could've brought it on the plane with me. You cost so much hassle on my end. I hope you can give me a voucher or a discount voucher for my next order because I really do plan to order again after I receive my refund. What can you give me to compensate for this mistake on your end? How can this be? Your customer service is very bad.

Also on the CYBEX, where I am logged in in my account, it says that the package is delivered. Nowhere there it says that the package was returned however through FedEx, the package is in route going back to Tennessee in your CYBEX facility so please make sure that you update whatever information that is on the CYBEX website and please do not give me any problems with my refund. I am just anticipating if there will be any more problems because your customer service is very bad so please, as early as now check why it says that it is delivered, and that the delivery is done when it was not even attempted. It was returned when it arrived in FedEx and Anaheim and never reached my house and they never attempted delivery. I never refused the order as I was even waiting for it. I even wanted to pick it up at FedEx Anaheim.

Once again, I hope you can give me a discount voucher to make up for this, and I hope that I can order the same exact stroller with the same exact freebies once I receive my refund.

I ordered the Balios S Lux moon black stroller, cot s lux bassinet moon black, and CYBEX cloud G moon black car seat which I got for free. So now that my order was processed for return and as I can see in your website, you do not have the same promos anymore. Will you be able to give me the same exact promo the same exact items for the same price because after I receive my refund I will order it again. Please get back to me as soon as possible about this and please check my CYBEX account as to why it says the package was finished and delivered when it was noted it's actually in route back to Tennessee in your factory.

Very comfortable movement, easy to take on and off. Fabric materials good quality

Great pushchair. Easy to move, sturdy and good suspension. Very good quality materials too.

I bought this stroller around 8 months ago it’s big enough space

I wouldn't buy it again. Balios S was on warranty and brakes has been destroyed. I contact the reseller and the couldn't support me in order to receive it and delivery it to cybex. The stroller while i pressed the brake run and it was really dangerous for our princess

Amazing quality stroller for a decent price. Our baby loves it a lot considering that we had to return a stroller from another brand which was more expensive. She simply refused to be in tge previous stroller. But cybex brand is truly a must for a baby!

I bought this stroller earlier, I chose it for a very long time. In all respects, this one fit. When I got the stroller, I was very happy, it is very beautiful, maneuverable, gently rides, except for the frame. When unfolding the stroller, I have to suffer for a long time to make the stroller fold, if one side bends, the other gets stuck, and so I suffer alone with a small baby for a long time. It takes time and the baby is waiting. Initially, I wanted to write or change it to another stroller, but I expected that over time it would get better and I would get used to it, but enough time has passed, nothing has changed. Plus, the cup holder, it winds back and forth and doesn't hold a cup at all, my coffee is constantly poured on my foot during a walk. It's okay, I can buy a new one, it's not that expensive, but I don't know if it's possible to fix it about the frame, or I'll also suffer with it. Sorry! Thank you!

Good and smooth stroller.

Absolutely loving this stroller! Bought as a second pram, we spent a lot of time researching different brands and models before deciding on this one. Two things decided in its favour: the superior suspension and the easy to use harness, and we have been really impressed. Negotiating different kinds of terrain was also a priority and it is so easy to push whether on cobbles, uneven pavements or grass, even with one hand. Folded down it fits into a cupboard so if space is a problem it doesn’t take up much. Seems robust, nice large shopping tray, would recommend highly.

Excellent product! I love it and would recommend to anyone to buy from Cybex. The material of the products has a clear difference from cheaper brands.